Privacy Policy

iyroo ("iyroo", "we", "us") is an online store builder. Merchants use iyroo to create, run, and grow online stores on a paid subscription. This policy explains what personal information we handle when you visit https://iyroo.com, create an account, or subscribe to a plan, and what choices you have.

Depending on how you use our services, we collect:

• Account details: your name, email address, phone number, and password (stored only in encrypted, hashed form).
• Store details: your store name, web address, products, pages, settings, and anything else you add while building your store.
• Billing records: the plan you chose, invoices, payment references, and discount codes you used. We do not store full card or bank account numbers.
• Technical information: IP address, browser and device type, and pages visited, used to keep the service secure and working.
• Support conversations: messages you send us by email or phone.

• To create and manage your account and your stores.
• To give you the features of the plan you subscribed to.
• To process, confirm, and keep records of payments.
• To answer support requests.
• To keep the platform secure, prevent fraud, and fix problems.
• To send essential account, billing, and service messages. These are not marketing, so they can't be switched off while your account is open.
• To meet our legal obligations.

We do not sell your personal information.

When shoppers buy from a store built on iyroo, the merchant who runs that store decides what customer information is collected and how it is used. We store and process that information on the merchant's behalf so their store can work. Shoppers with questions about their data should contact the store they bought from. Merchants are responsible for publishing their own privacy policy to their customers.

Payments are handled by authorised third-party payment providers, such as PayFast once it is enabled on our platform. Your card or bank details are entered with the payment provider and handled under its own security standards and privacy policy. We receive only a confirmation of the payment and its reference.

We share information only when needed to run the service, with:

• Payment providers, to take and confirm payments.
• Hosting and infrastructure providers, to store data and keep the platform online.
• Email and communication services, to send account and service messages.
• Authorities, when the law requires it.

These providers may use the information only to provide their services to us.

We use a small number of cookies that the platform needs to work: to keep you signed in, to complete two-step verification, and to finish signing up. Without them you can't use your account.

Storefronts built on our platform also set an anonymous visitor cookie that counts visits for the merchant's analytics. It isn't linked to any account. A merchant may also turn on Google Analytics or the Meta Pixel for their store. These load only after the shopper agrees to them.

We protect information with encrypted connections, hashed passwords, optional two-step verification, and restricted access to our systems. No online service can promise perfect security, so please use a strong, unique password and keep it private.

We keep information for as long as your account is open, and afterwards only as long as we need it to keep proper business and billing records, resolve disputes, or meet legal obligations. After that we delete it or make it anonymous.

You can update most of your account and store details yourself in your dashboard. You can also ask us to give you a copy of your personal information, correct it, or delete it. We may need to keep some records where the law or our legitimate business needs require it, and we'll tell you if so.

If we change this policy, we'll publish the new version on this page with a new effective date. If the changes are significant, we'll also let account holders know by email.

For any privacy question or request, contact us:

• Email: support@iyroo.com
• Phone: +92 311 7536873
• Support hours: Monday to Saturday, 8:00 AM to 5:00 PM (Pakistan Standard Time)