Shipping & Service Delivery Policy

Effective date: 27 October 2026

Digital service, no shipping

iyroo is a digital platform. Our subscriptions give you online access to tools for building and running a store. We don't ship any physical products, so there are no shipping fees or courier deliveries.

When you get access

  • Free trial: starts as soon as you create your store.
  • Paid plans: start as soon as your payment is confirmed. There's no manual approval or waiting period.

You use everything online by signing in to your account. Your plan's features are available through your store dashboard.

Products sold by merchants

Merchants who sell physical goods through stores built on iyroo ship those goods themselves. Each merchant sets their own shipping options, charges, and delivery times. Shoppers with questions about an order should contact the store they bought from.

If you can't access what you paid for

If your payment went through but your plan isn't active, email support@iyroo.com with your account email and payment reference. We'll look into it and either activate your plan or refund the payment.

Contact us

  • Email: support@iyroo.com
  • Phone: +92 311 7536873
  • Support hours: Monday to Saturday, 8:00 AM to 5:00 PM (Pakistan Standard Time)